Grow Marketshare By Transforming the Client Experience Journey
A new Pegasystems survey, developed by Finextra, surveyed more than 100 banks and corporate banking clients around the world to better understand the major issues that are frustrating corporate banking clients. The results show that banks lose a significant amount of corporate business due to slow and inefficient sales, onboarding, and customer service processes.
Among the key findings: 78 percent of banks admit that poor service has cost them corporate business in the last 12 months, while nine of out 10 corporate banking clients say they would consider switching banks for the promise of better services.
What key opportunities do banks have to improve customer experience, retain existing customers, and attract new business? Download the infographic to see more results and insights from the survey.