Video

Government Empowered 2016: Serving the VA Mission through Digital Transformation, Automation, and Customer Service

"Digital transformation, automation, and customer service: all of that really relies on a sound strategy."

- Anna Rigney-Phillips, Chief, Financial Customer Support, U.S. Department of Veterans Affairs Financial Services Center


The U.S. Department of Veterans Affairs, Anna Rigney-Phillips, shares an honest and compelling story of how her organization is tackling modernization and government customer service.

Speaker(s):

  • Anna Rigney-Phillips, U.S. Department of Veterans Affairs

Tags

Related Resources

PegaWorld 2018

PegaWorld 2018

Keynote Replays

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.