Government Empowered 2016: Main Stage Presentations

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  • 12.55 MB

Opening Remarks

  • Doug Averill, Pegasystems
  • Dave Dantus, Pegasystems

Crossing the Constituent Experience Chasm: From Breakdown to Breakthrough

  • Ying Chen, Pegasystems
  • Jeff Nicholson, Pegasystems

Serving the VA mission through Digital Transformation, Automation and Customer Service

  • Anna Rigney-Phillips, U.S. Department of Veterans Affairs

Modernization: Early Victories In A Marathon

  • Wes Johnson, U.S. Department of The Treasury
  • Jack McCarthy, New Jersey Courts
  • Rick Smith, U.S. Department of Justice
  • James Lawless, Pegasystems

Constituent-centric government: Making Technology More Human

  • Chris Coppenbarger, U.S. Department of Agriculture
  • Dennis Dauphin, U.S. Department of Justice
  • Anna Rigney-Phillips, U.S. Department of Veterans Affairs
  • Lisa Holt, Pegasystems

Service Design: Applying Design Thinking to the End-to End User Journey

  • Ira Entis , Managing Director, Strategic Solutions and Emerging Technologies, Accenture Federal Services


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