Analyst Report

Gartner Magic Quadrant for CRM Customer Engagement Center 2018

For the 9th consecutive year, Gartner recognizes Pega as a Leader in the 2018 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Highlights from the report:

At Pega, we are enabling clients with an AI-powered omnichannel approach to customer engagement, coupled with end-to-end robotic automation to deliver meaningful interactions in real time. We believe this latest recognition from Gartner further reinforces Pega’s continued leadership in empowering the world’s top organizations to optimize customer engagement.

Read the report to learn more.


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