Analyst Report

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017

Gartner MQ for the CRM Customer Engagement Center, 2017 Report

In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.

Download the report to learn how the leading Customer Engagement Center vendors compare on cost-to-value and ability to model and predict customer behavior.


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