Analyst Report

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

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Pegasystems received the highest scores of 11 vendors included across all four use cases evaluated by Gartner. Pega’s highest scores overall were:

  • 4.34 out of 5 for Investigative Case Management
  • 4.31 out of 5 for Incident and Crisis Management
  • 4.43 out of 5 for Service Delivery
  • 4.37 out of 5 for Process through Decision

Download the report to understand how next generation Case Management can help your organization achieve its goals.


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