The Future of Digital Public Service

Government agencies are continually under pressure to do better with less and achieve their mission despite an ever-increasing pace of change and budgetary constraints. Now, there is increasing digitalization in citizens' lives and they have ever growing expectations of how they would like to be serviced by their government. Changes in their political, societal and economic realms are driving government leaders to rethink how they design and deliver public services for the future. Digital government will help to create personalized public services, which put citizens first.

In this webcast recording, Accenture Federal Services and Pegasystems provide insights on how to improve government efficiency through a digitalized, process-driven, case-centric approach, using Pega technology to deliver better business software that enables government with the Power to Engage, the Power to Simplify and the Power to Change.


  • Lisa Schlosser, Deputy Associate Administrator, Office of E-Government and Information Technology, Office of Management and Budget (OMB), Executive Office of the President
  • Thom Rubel, Public Sector Business Line Leader, Pega
  • Scott Quehl, Senior Principal, Accenture Federal Services


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