Webinar

Forrester Research, Inc: Predictive Analytics and Personalized Service

  • Video

In this three-minute webcast, Kate Leggett, a Forrester vice president and principal analyst, discusses how analytics-based decisioning is going to become increasingly pervasive to route and recommend the next best action and deliver real-time, personalized service.

After you view the webcast, hear from Kate about the major trends that will shape how organizations deliver customer service in five years.


Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.