Case Study

Farmers: Improved Claims Processing by 20% While Optimizing the Customer Experience

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Quickly Incorporate Acquisitions with No Loss of Service

Driving growth through acquisition of other insurance providers, Farmers faced challenges maintaining their high standards for quality customer service.

A Solution So Good It Received International Acclaim

The results were significant, including drastic improvements in both productivity and customer satisfaction. Farmers not only built a better way to integrate acquisitions they also reduced training time and costs by 90% and delivered a 20% improvement in the processing of claims.

HERO has won multiple awards for its innovation and business impact including the Celent Model Insurer of the Year, the Insurance Networking News – INNovations Award, the WfMC Gold Award for North America, the WfMC Silver Award for North America, and the 2011 Innovation Solution Award (Information Management Magazine).


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