Case Study

Farmers: Improved Claims Processing by 20% While Optimizing the Customer Experience

Quickly Incorporate Acquisitions with No Loss of Service

Driving growth through acquisition of other insurance providers, Farmers faced challenges maintaining their high standards for quality customer service.

A Solution So Good It Received International Acclaim

The results were significant, including drastic improvements in both productivity and customer satisfaction. Farmers not only built a better way to integrate acquisitions they also reduced training time and costs by 90% and delivered a 20% improvement in the processing of claims.

HERO has won multiple awards for its innovation and business impact including the Celent Model Insurer of the Year, the Insurance Networking News – INNovations Award, the WfMC Gold Award for North America, the WfMC Silver Award for North America, and the 2011 Innovation Solution Award (Information Management Magazine).


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