Webinar

Every Customer Conversation is a Moment of Truth: Leveraging Customer Centricity to Drive Profitable Growth

  • Video

As an insurance carrier, your conversation with a policyholder makes a lasting impression—either good or bad. It is no longer merely the products you offer that matters. It is about the end-to-end experience and interactions that define a high-value, long-term customer relationship—or a quick defection. To grow profitable books of business you must offer more than a competitive product; you must provide an exceptional customer experience.

In this webcast recording, Eric Deitert of Pegasystems and Martha Rogers of Peppers & Rogers discuss:

  • The consumer mindset of today’s digital insurance economy 
  • Challenges to contemplate when considering customer centricity 
  • Key ingredients required to implement a customer centric business model 
  • Real life examples, insight and tools to empower success

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.