Every Customer Conversation is a Moment of Truth: Leveraging Customer Centricity to Drive Profitable Growth
As an insurance carrier, your conversation with a policyholder makes a lasting impression—either good or bad. It is no longer merely the products you offer that matters. It is about the end-to-end experience and interactions that define a high-value, long-term customer relationship—or a quick defection. To grow profitable books of business you must offer more than a competitive product; you must provide an exceptional customer experience.
In this webcast recording, Eric Deitert of Pegasystems and Martha Rogers of Peppers & Rogers discuss:
- The consumer mindset of today’s digital insurance economy
- Challenges to contemplate when considering customer centricity
- Key ingredients required to implement a customer centric business model
- Real life examples, insight and tools to empower success