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End-to-End Robotic Automation

Pega Robotic Automation™ automates more work faster while improving customer and employee experience.


Transcript

Pega Robotic Automation automates more work faster, while improving customer and employee experience. Let's see how it works. Jim is a customer service agent with U+ Bank. Pega Robotic Desktop Automation acts as his personal robot. It starts his day automatically, by logging him into the 20 plus applications that he needs, and arranging them in a way that helps him work efficiently.

Jim takes a call from Sara, who wants to add her spouse to her credit card account. Jim creates a case inside the Pega customer service application, which will orchestrate and automate the work that Jim needs to do to help. The case automatically invokes a robot to retrieve all the data Jim needs. Now, Jim is ready to add a user to Sara's account. Rather than Jim clicking through several applications to add the new user to the account, case management routes the work to an unattended RPA bot, so that the user can be added.

Working in the background, the RPA bot opens the right applications and goes through the steps to complete the work, updating the case when it's done. The case then automates the rest of the work. It sends Sara an email with the new account information, and guides Jim to wrap up the call.

Pega's Robotic Automation with industry leading case management helps simplify the employee experience, while elevating your customer's experience one journey at a time. Wanna see how the transformational power of Pega's End-To-End Robotic Automation can help you reduce process times by as much as 80%? Request a demo today, at Pega.com.


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