White Paper

Delivering Service at the Speed of Customers

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Companies are losing customers in droves. In fact, each year, the average company loses between 10 to 40 percent of its customers, according to industry research. For some companies, this means that nearly half of their customers are walking away, never to return.

To stem the tide of departing customers, companies must deliver on the promise of accurate and timely service that requires minimal effort. Delivering on this promise requires companies to achieve three core competencies: the power to engage, the power to simplify and the power to change.

Supported by insights from Pegasystems, 1to1 Media, and industry practitioners, this white paper will provide customer service leaders with insight into how to attain these three competencies by:

  • Optimizing their customer support capabilities
  • Delivering a guided customer service experience
  • Leveraging the right platform for heightened agility and customer intelligence
  • Measuring business performance results like customer lifetime value


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