Customer Success: JPMorgan Chase & Co.
The treasury services division of JPMorgan is entrusted with the cash business of more than 135,000 corporations, financial institutions, and governments in over 180 countries around the world. Daily operations include payments totaling $7.5 trillion and more than 23 Million transactions. JPMorgan wanted to break down the various operational silos that had developed over time, and create a robust system that would service customers quickly and efficiently, regardless of their location.
JPMorgan and Pega combined forces to develop a strategy for bringing the systems and operations together into an integrated global platform. The integrated platform put information at the clients fingertips by enabling clients to access one application for all the information needed to make investment decisions.