Data Sheet

Customer Service for Healthcare - Provider Services


Exceptional customer experience is a difficult yet critical goal given the explosion of retail venues and consumerism, the convergence of care and customer service, and the stresses of compliance and operational excellence. Customer service executives face this daunting task with outdated, inflexible and disconnected CRM systems geared to support phone contacts.


Pega Customer Service for Healthcare provides a seamless omni-channel CRM platform for contact center service that maximizes value for “engage everywhere” strategies that increase productivity and enterprise-level transparency. On the cloud or on premises, Pega delivers a rapidly deployed, tailored solution that personalizes each customer engagement based on your customer information.


Anthem Medicaid Business Unit sought to improve customer service and productivity, while reducing costs and supporting growth, innovation, and consistency. With Pega, the company has achieved a 15% CSR productivity improvement and 50% reduction in new associate ramp-up, while supporting 22% annual growth with 4% fewer agents.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.