Presentation

Customer Service Evolved

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  • 1.77 MB

Customer service leaders know that exceptional service requires making things easy for ALL your stakeholders – external as well as internal - because service excellence is not possible without supporting your own staff. In a digital world, that means having an engaging and intuitive user experience with the applications you provide. In this session, hear from WellCare & Virtusa about how WellCare is implementing Pega’s unified platform across front and back office functions to streamline and improve delivery of its brand promises. Learn how internal staff and customers alike are being uniquely supported and engaged through Pega’s formidable user experience design capabilities with specific focus on appeals and grievances, claims and provider contracting.

Speaker(s):

  • Leon Sabarsky, IT Director, WellCare
  • Baskar Mohan, Director, Healthcare Practice, Virtusa

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