Analyst Report

Critical Capabilities for the CRM Customer Engagement Center

Application leaders supporting customer relationship management and customer experience can use this research — which defines eight critical capabilities and four use-case scenarios — to select the right customer engagement center software products and vendors.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.