CPM: Channel Services Integration
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This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screen pop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.