Corporate Banking Customer Satisfaction Survey

Banks and corporates have many shared views on opportunities that exist for improving sales, onboarding, know your customer (KYC), and customer service processes. Pegasystems and Finextra’s recent survey revealed insights that can help global banks meet their customer needs across the client lifecycle.

According to survey results:

  • 88% of banks agree that KYC/due diligence requirements are impacting onboarding times.
  • 78% of banks have lost corporate business in the last 12 months.


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