White Paper

Corporate Banking Customer Satisfaction Survey

  • PDF
  • 753 KB

Banks and corporates have many shared views on opportunities that exist for improving sales, onboarding, know your customer (KYC), and customer service processes. Pegasystems and Finextra’s recent survey revealed insights that can help global banks meet their customer needs across the client lifecycle.

According to survey results:

  • 88% of banks agree that KYC/due diligence requirements are impacting onboarding times.
  • 78% of banks have lost corporate business in the last 12 months.

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.