Presentation

Collaborative Healthcare Summit 2014: How to Drive Customer Service Excellence

Joanne Galimi, Senior Managing Partner, Gartner
John Ladaga, President and CEO, NASCO
Tom Mangan, Managing Director, Accenture

Your customer-facing teams are confronted with increasingly difficult circumstances. Pressures from consumerism, health reform, multiple channels and platforms, along with operational and compliance mandates, have driven the demand for both higher levels of service and improved operational efficiency. Hear from three industry experts as they share insights for delivering on these demands: cost-effective yet excellent customer service. Learn about NASCO’s new BPO contact center offering, key trends in healthcare customer service, and how leading healthcare organizations achieve high customer satisfaction while operating continually improving, efficient contact center operations.


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