Collaborative Healthcare Summit 2013 Video: Healthcare Think Tank - Operational Excellence & Compliance - Weathering the Storm of ICD 10, MLR, Appeals & Grievances, and More (Erik Hong)
Pega Collaborative Healthcare Summit 2013
Healthcare Think Tank: Operational Excellence & Compliance – Weathering the Storm of ICD 10, MLR, Appeals & Grievances, and More
Erik Hong, Fallon Community Health Plan
The session focuses on automation for excellence in business operations and compliance. Panelists will provide insight into new technologies and solutions to manage highly complex healthcare products coming into the marketplace, innovations around escalation paths to improve key metrics and measurements, global perspectives from the European healthcare market on how other organizations are addressing transformation, as well as successes around claims processing compliance and customer acquisition and retention.