eBook

The chatbot revolution

When trying to balance staffing budgets, round-the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious - and inevitable - choice to engage customers through automation. But how inevitable is it really?

We surveyed two distinct groups – one consisting of consumers who have used chatbots, and one consisting of consumers who have not. The results were surprising and we’ve summarized what you need to look for in chatbot technology to please customers and operate more efficiently.


Tags

Related Resources

PegaWorld 2018

PegaWorld 2018

Keynote Replays

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.