Capgemini: How Innovation is Disrupting the Insurance Marketplace

"You really have to understand how digital applies to your organization, but not just outside the fence, but inside the fence. Digital disruption or disintermediation could be for your workforce, for your agents."

– Nigel Walsh, Head of Insurance, UK, Capgemini

Insurance is undergoing a generational transformation as digitalization redefines the flow of information inside insurance organizations and between insurers and their customers.

Capgemini and Pega discuss how leading insurers are becoming innovation enablers, and addressing the new opportunities and challenges posed by these changes.

Discover how Pega's CRM software helps you translate your customer leadership vision into practical, seamless and engaging execution for a Customer Evolved experience. Download the CRM Evolved eBook.


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