Build for Change: Real-Time, Omni-Channel AI

To stay relevant, your business has to anticipate a customer’s needs, and respond in real-time to stay ahead – instead of constantly lagging a step behind. With Pega you can realize the power and potential of AI, using data from across your entire company to ensure every interaction balances both customer experience, and business value.

With Pega's Real-Time, Omni-Channel AI, you can:

  • Connect your channels with one always-on brain
  • Make real-time decisions, while an interaction is taking place
  • Shift context instantly, as a customer's needs change
  • Spin up adaptive analytics that self-optimize as they learn
  • Integrate big data from networks, mobile, social, and devices
  • Stay transparent, with full visibility and control over techniques


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