Video

Bob's Customer Journey: Healthcare

  • Video
  • 03:32

Bob is your typical healthcare consumer. There are times when he's more receptive to partaking in healthy behaviors and healthcare organizations must be equipped to partner with him during such times. Bob's Healthcare Journey is a multi-channel scenario that demonstrates how a company can maximize engagement with healthcare consumers and use Pega's decision management solution to drive personalized, customer-centric experiences.


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