Beyond Workforce Optimization: Transformation with Workforce Intelligence
Across industries, enterprises recognize the need to digitally transform for excellence and agility in operations and customer experience. Understanding people, process, and technology data is the foundation for enterprise transformation. However, many organizations are not sure where to begin in gathering this data and putting it into practice. Workforce optimization efforts have gotten many organizations part of the way to transformation, but what would happen if these organizations added the power of AI-enabled analytics?
To move beyond workforce optimization and deliver the most value from digital transformation, organizations will need to better understand the following:
- How do employees get work done? Where can they be coached for improvement?
- What processes are adding unnecessary time and frustration to customer interactions?
- Where is technology creating bottlenecks?
Join Pega for this webinar as we explore how understanding people, process, and technology analytics can amplify transformation across the enterprise.