Case Study

BCBS Case Study: Driving Claims Performance Through 90 Day Agility Cycles

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Driving Claims Performance Through 90 Day Agility Cycles for this east coast BCBS plan.

Business Goals:

  • Drive down manual touches in claims processing from 17% to 2%.
  • Speed up claims enhancements by moving to an agile delivery methodology.
  • Accelerate time to value by eliminating business / IT translation gaps.

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