Video

B2C Customer Lifecycle Suite for CSPs

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  • 03:52

Reinventing the Customer Experience

Reduce churn, increase customer lifetime value, improve customer satisfaction and reduce cost to serve.

Watch how Pega’s customer lifecycle suite is helping CSPs reinvent the customer experience by delivering personalized, consistent experiences across every channel in real-time. Using our 90-day implementation cycle, Pega has enabled the world’s largest CSPs achieve tremendous results:

  • Telstra slashed courtesy credits by 38%
  • Oi generated $140 Million in incremental revenue in their first year
  • Sprint reduced churn, reduced cost-to-retain, and improved NPS
  • EE quadrupled offer acceptance rates

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