AEGON Transforms Customer Service with Pega

“Pega is absolutely the glue that takes us from a customer engagement layer at the front end to the back office systems.”

– John Davidson, Head of IT Strategy & Architecture, AEGON
Predicated on Pega, AEGON pushes the envelope in transforming themselves from product-centric to a customer centric enterprise. By focusing on 3 key areas: Front Office Transformation, Automation and Process Orchestration, AEGON improves their NPS from -28 to +18, improves first call resolution to 80%, and orchestrates the entire customer lifecycle journey.


Related Resources

PegaWorld 2018

PegaWorld 2018

Keynote Replays

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.