Webinar

5 Predictions Around The Future of Customer Experience

  • Video
  • 45:03

"The companies that treat customers like they are guests in their home will ultimately remain competitive over companies that don’t put emphasis on customer experience.” - Blake Morgan, Customer Experience Advisor

Hear from Customer Experience Adviser and Forbes.com contributor, Blake Morgan, on what she predicts will be the top trends in customer experience in 2016 including:

  • Proliferation of service channels
  • Mobile CRM Systems
  • When Real‐Time Is the New SLA
  • The Explosion of the Internet of Things
  • When Big Data becomes more useful

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