Pega receives the highest scores in Gartner’s CRM Customer Engagement Center Critical Capabilities report in two use cases

Pegasystems is recognized with the highest scores of 15 evaluated vendors for Business to Business Use Case and Complex Processes Use Case in Gartner’s 2017 CRM Customer Engagement Center Critical Capabilities report.

Highlights from the report:

Pegasystems received the highest scores in two of four use cases.

  • 4.28 out of 5 for Business to Business
  • 4.22 out of 5 for Complex Processes
  • 4.12 out of 5 for Global
  • 4.03 out of 5 for Business to Consumer

Read the report to learn more about Pega's CRM Solutions. We believe our solutions enable clients to anticipate customer's changing needs and provide personalized, AI-driven recommendations throughout the customer journey.

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About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.