Pegasystems named a leader in cloud-based dynamic case management

Pega is recognized as a leader in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018, with the highest scores in three of the 11 top-level criteria, and among the highest scores in the Strategy category. The report states, "This provider scored well across the board on AI, omnichannel, mobile, robotics, development and operations (DevOps), and cloud capabilities."

Highlights from the report:

"Pegasystems offers omnichannel and solution frameworks. A cloud-first pivot at Pegasystems is underway."

"Pegasystems' strengths in industry verticals, particularly in CRM and related applications, as well as very capable add-on analytics, give it an edge at the attractive high end of the process market, particularly for omnichannel solutions. Enterprises select Pegasystems for process agility, embedded AI, domain accelerators, and rule-centric apps and when integration strength is a core requirement, particularly for service request use cases."

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The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

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