Customer Engagement Summit Paris
Pega Events

Highlights from the Customer Engagement Summit, Paris 2018

Discover how agile companies create digital experiences that engage and empower their customers.

Featured Replay

Digital Transformation for Real

A recent survey found that 64% of companies say they know or understand their customers well. That’s not good enough. New digital customers demand personalized experiences from the organizations that they work with.

That vision is clear, however, charting a path to that seamless customer journey can be difficult. As Kerim Akgonul explains, Pega knows how to get you on that road thanks to the companies around the globe that have trusted us to revolutionize their customer experiences and attain real agility.

Video on demand from the 2018 Customer Engagement Summit in Paris:

9:40am

Digital Transformation for Real

Kerim shares his vision and experience with customer engagement, the latest technology, the real options for improving your customer service, as well as those to boost your efficiency.

Kerim Akgonul, SVP, Products, Pegasystems

10:10am

Customer Success: Thales

Anthony and Bertrand are part of a team from the Digital Factory of Thales and had the generosity to share the implementation of a project with Pega. They share their experience on the implementation of the collaborative digital platform and services around Additive Manufacturing for the Thales 3D plant in Morocco.

Bertrand Roche, Enterprise Architect, Thales
Anthony Jervis, Enterprise Architect, Thales

10:50am

Capgemini : Overview of Société Générale Financial Security Case Management project

Nicolas Marquet, Financial Services Strategic Business Unit, Capgemini France
Aurélien Blanchard, Business Solution Center, Société Générale

11:10am

Machine learning & Rules engine : the path to better operational efficiency

Mehdi Kallel, Digital Client Engagement Partner, DXC Technology France
Laurent Ridoux, Associate Partner, DXC Technology France

11:25am

Live Product Demo

Alex and Mathieu take up the challenge of presenting in 17 minutes the unified Pega Platform, covering: CRM, IA, NBA, NBO, two applications and agility.

Alex Cozette, Solutions Consultant Manager, Pegasystems
Mathieu Feuillade, Solutions Consultant, Pegasystems

11:55am

Customer Success: BNP Paribas

Imen presents the Sunrise project initiated by BNP Paribas Securities Services. The Challenge: How to evolve an entire organization in follow-the-sun mode by controlling operational risk and improving customer offers as part of the optimization of securities trading management.

Imen Maraghni, Head of Custody Projects, BNP Paribas Securities Services

12:25pm

Observatory of Uberisation

Denis defends with passion, and humor, his vision on new technologies such as artificial intelligence and robotics, as well as new jobs that bring uberisation. What are the consequences? Have we thought about this?

Denis Jacquet, CEO, Observatory of Uberisation
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The Customer Decision Hub

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