Barcelona
Pega Events

MWC19 Barcelona

Don’t follow in the new era of customer engagement. Lead.

  • Februaury 25-28, 2019
  • 9:30 AM CET
  • Gran Via, Barcelona

Meet the Pega team at MWC Barcelona and see first-hand how you can drive digital transformation within your organization. At Pega, we enable unified customer engagement and digital process automation for the world’s largest Communications Service Providers. With Pega AI and robotics, our customers transform customer experience. Every time. On every channel. We help them:

  • Drive real-time 1:1 customer engagement to optimize customer lifetime value.
  • Automate service interactions while providing next-best-action guidance across agent-assisted and self-service interactions.
  • Make customer and employee-facing processes more efficient through Digital Process Automation (DPA).

Our clients:

  • Include 6 of the top 10 global CSPs including AT&T, Vodafone, and Verizon.
  • Service more than 1 billion subscribers in 30 countries on six continents, and employ more than 1.5 million employees.
  • Are seeing results such as 40 percent increase in NPS, 300 percent increase in sales conversion, 20 percent churn reduction, and 20 percent reduction in AHT.

The Pega team looks forward to seeing you at MWC Barcelona!

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