Digital Shift to Customer-Centric Engagement

How can you make your customers feel like they’re in the same room with your agents, getting personalized answers to their inquiries as fast as possible, on their terms? Organizations are rapidly deploying digital channels, but the gap between customer expectations and reality is widening.

Join Blake Morgan, customer experience futurist, and Pega’s Mike Asebrook as they share how leading organizations are undergoing a massive digital shift from omni-channel to AI-enabled customer engagement.

In this session we will:

  • Identify the drivers of digital customer service
  • Explore how to be consistently frictionless, easy, and productive, regardless of any channel or location
  • Highlight success stories of organizations delivering superior customer care and service through digital channels


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