Case Study

Rabobank redefines lending for the digital era

"We want to help people prepare for the future. So more digital, straight-through processes and better customer experience. That’s where Pega comes in and Pega stands out."

The Business Issue

Rabobank serves 9 million clients globally and owns more than 40% of the corporate lending market in the Netherlands. To stay competitive in a digital-centric world – and remain true to its mission of putting customers first – the bank needed to streamline its slow, paperwork-heavy commercial loan and lease processes.

The Solution

Rabobank used the low-code Pega Platform to digitize commercial lending and leasing, automating administrative tasks for increased speed, flexibility, and efficiency.

The Results

  • Reduced the loan approval process from several weeks to 24 hours, and lease approval to just 60 seconds
  • Streamlined loan application requirements from 10 documents to three
  • Achieved cost savings of $80 million a year

Related Resources

  • MUFG Bank: Implementing Pega's Case Management System Globally

  • Scotiabank: Accelerating engagement with agile AI

  • Mizuho Bank: Reengineering the Processes of a Global Corporate Business

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Tags

  • Industry: Financial Services
  • Product Area: Platform
  • Challenge: Operational Excellence