Rabobank redefines lending for the digital era
"We want to help people prepare for the future. So more digital, straight-through processes and better customer experience. That’s where Pega comes in and Pega stands out."
The Business Issue
Rabobank serves 9 million clients globally and owns more than 40% of the corporate lending market in the Netherlands. To stay competitive in a digital-centric world – and remain true to its mission of putting customers first – the bank needed to streamline its slow, paperwork-heavy commercial loan and lease processes.
Rabobank used the low-code Pega Platform to digitize commercial lending and leasing, automating administrative tasks for increased speed, flexibility, and efficiency.
- Reduced the loan approval process from several weeks to 24 hours, and lease approval to just 60 seconds
- Streamlined loan application requirements from 10 documents to three
- Achieved cost savings of $80 million a year
Industry: Financial Services
Product Area: Platform
Challenge: Operational Excellence